Beyond the lobby, into the city elevate guest experience and boost your revenue

A digital concierge is an advanced web application – a custom branded version of Shorty – that acts as a personal assistant for hotel guests. Unlike traditional concierges, it’s accessible via smartphones, offering recommendations and guidance at any time and place. Guests can use it to find city attractions, restaurants, and more, enhancing their travel experience. 

The custom branded version of Shorty can be reached through the accomodation provider’s own custom link. Guests access this link in many ways including confirmation messages, QR codes in the hotel lobby or their room etc.

It elevates the guest experience by providing personalized city recommendations in their preferred language. This service gives guests the convenience and comfort of a personal concierge, helping them explore the city with confidence and ease.

Guests can receive a wide array of recommendations, including dining options, entertainment venues, cultural attractions, shopping areas, and local events – anything that is already available and Shorty and more. Recommendations can be custom tailored to your hotel or airbnb management service.

The digital concierge supports multiple languages, allowing guests to receive recommendations and guidance in their native language. Guest can simply change language in the app whenever they choose. This feature ensures clear communication and a more personalized experience for international travelers.

Hotels earn commissions when guests use the app to explore and make purchases at recommended venues. This creates an additional revenue stream, fostering profitable partnerships with local businesses.

Hotels can customize the app with their logos, brand colors, fonts and other brand assets and their specific hotel services can also be included in the recommendations. Hotels can set this up through their own self-service easy to use admin. This customization ensures the app aligns with the hotel’s branding and enhances the overall guest experience.

Accomodation providers can get started by contacting us  for a demonstration. The integration process involves setting up the app, customizing it to the hotel’s requirements, and training staff on its use. Setting up the custom branded web app and website takes only a few minutes. All places and events that are available in Shorty are readily available on the custom branded versions. Customizing recommended places and services is also an easy task, but it could take some time depending on the level of customization – e.g. the number of places an accomodation provider wants to upload or remove.